Sensory Company Logo
UK Factory Direct
Tel: 0845 838 22 33
Unit 1A Planet Pk, Planet Rd, Adwick le Street DN6 7AW
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Please Note: NET Total excludes VAT and delivery charges which will be shown during the checkout process.

Currency
All prices are shown in, and payment should be made/will be taken in Pounds Sterling (GBP).

Value Added Tax (VAT)
All prices on our site exclude UK VAT (currently 20%) which will be added to all orders except where a fully completed and signed VAT Exemption Declaration form is provided and accepted by us. VAT can only be exempted on qualifying products, which is indicated by 'VE' being shown next to the price on the product details page. A VAT Exemption Declaration form is available to download during the Checkout process.

Delivery
Goods showing in stock will normally be despatched within 7 days. Any items not in stock will be placed on back order and dispatched within 7 days of them coming into stock. Credit card payments will be pre-authorised to ensure the card is valid, but no payment will be taken until goods have been dispatched.

Refunds
A full refund (less delivery & packaging costs) will be given on any product* returned to us within 14 days, at the customers cost and in fully re-saleable condition. *Refunds are not available on custom manufactured/prepared products - (for example, but not limited to, soft padding or any other items manufactured, cut, prepared to the customers specific requirements) or any item otherwise not re-saleable.

Cancellation
Your order can be cancelled at any time by notifying us in writing at least 24 hours prior to the goods being dispatched. Custom manufactured/prepared products - (for example, but not limited to, soft padding or any other items manufactured, cut, prepared to the customers specific requirements) or any item otherwise not re-saleable, cannot be cancelled once manufacture/preparation of the item has commenced even if the product has not yet been dispatched.

Delivery Costs
Delivery cost in most cases will be as stated during checkout but is estimated. If our site is unable to instantly estimate delivery cost during checkout or the cost is higher than was estimated, we will always call or email you with exact delivery costs and await your approval prior to us progressing your order. If we do not receive approval within 14 days, we will assume you no longer want to continue with your order and it will be cancelled with no charge to you.

Replacement
We will replace any product which develops a fault within 14 days of delivery through bad workmanship or component failure. After 14 days we will repair or replace the product at our sole discretion.

Troubleshooting
Does your shopping cart appear to be forgetting what you placed in it?

If your shopping cart appears to be 'forgetting' what you have placed in it, it is probably because you don't have cookies enabled on your browser. A cookie is a very small file that our site (and most other E-commerce sites) automatically places on your computer, so we can identify what you have put in your cart, to what other people have put in theirs. We guarantee that these are perfectly safe, contain no information about you or your computer, and will in no way harm your computer.

To enable cookies in Internet Explorer, click the Tools menu, then Internet Options, then click the Privacy tab and move Privacy slider to Medium. Don't forget to then click the Apply Button and OK. You will then find this site works as expected.

If you're not too happy with all this 'cookie' stuff, why not telephone or email your order to us using the details shown at the top of the page. Our team of very knowlegeable, friendly staff will be more than happy to help.